FAQ

Measure comfortably around your neck where you plan to wear the choker. Use the individual product size chart. Standard and Extended have different adjustable ranges; choose a fit that does not feel tight. These are adult fashion accessories.

Extended adds 4 cm to both ends of the Standard adjustable range. The lace width and design remain the same.

Check the care instructions on its product page. Different lace, tulle, and decorative trims require different care. Avoid pulling the lace or catching it on sharp objects.

We ship to all 50 United States and Washington, DC. U.S. territories and APO/FPO military addresses are outside our delivery area. All eligible orders receive free standard shipping.

Handling time is 1–2 business days. Our fixed order cutoff is 7:00 PM Central Standard Time (UTC−06:00). This fixed offset does not change for daylight saving time. Orders placed after the cutoff, on weekends, or on U.S. federal holidays start processing on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays. Transit time is 3–4 business days after dispatch. Combined handling and transit time is estimated at 4–6 business days, measured from the applicable processing start. These are estimates, not guaranteed arrival dates.

You may request a return within 30 days of receiving your item. For change-of-mind returns, items must be unused, in their original condition, and in the original packaging. Contact [email protected] with your order number and reason for returning. Please obtain authorization and the return instructions before sending your item. The return address is veylstudio, 7 Impasse du Fayel, Le Fayel, 27320 Marcilly-la-Campagne, France. Returns are sent to France, including returns from U.S. customers.

We cover return shipping for our errors, damaged items, defects, or incorrect items. Customers cover return shipping when they change their mind. There is no restocking fee.

Once your refund is approved, the funds will be returned automatically to the original payment account within 10 days. Contact us if you need help with an approved refund.

Payment authorization is requested at checkout. An order is accepted when confirmed. For payment or order questions, contact our customer support team.

Email [email protected], or use our contact form. Please include your order number for order-related questions.